FREQUENTLY ASKED QUESTIONS

WHAT MATERIAL ARE THE MASKS MADE FROM?

The white masks are made from a poly-blend fabric with a cotton backing.  The black masks are made from a soft cotton fabric.   Both options are very soft and comfortable.

DO THE MASKS HAVE A FILTER?

The white masks have an internal pocket for filter placement.    The white mask does come with a 2.5PM filter in place.   After 5 uses, you will want to dispose of that filter and replace with an additional one,  or a piece of folded paper towel, or coffee filter.  The black masks do not have a filter.  

DO THE MASKS HAVE A MOLDABLE NOSE BRIDGE?

The white masks have a moldable nose bridge piece.  The black masks do not.

WHAT KIND OF STRAPS ARE ON THE MASKS?

Both masks have stretchy ear loops,  the white masks come with sliding strap adjusters,  the black masks do not.

ARE THE MASKS WASHABLE?

Yes the masks are washable on cool temperature,  air fluff or line dry.

HOW DO I GET MY PHOTO TO YOU?

After completion of check out,   please email your photo to Rachel@R2customcreations.com

WHAT ARE THE PHOTO REQUIREMENTS FOR THE MASKS?

Photos should be high quality, semi close up STRAIGHT, CENTERED PHOTOS.   If there is any tilt or head turn,  I cannot use the photo (you can check this by looking at the width of your cheeks on either side of your mouth.  If they look even to you,  it's a good photo.   If one cheek is narrower than the other- the photo will not produce the best results).    If you wear glasses,  please take them off for the photo.   The best photo is one taken indoors with neutral lighting to minimize shadows and glares.   Close up photos taken with a cell phone work well.   Don't worry about what you look like as the only part that matters is from your nose down,  so slap on some lipstick and snap a new pic from your phone :)

WHY DOES MY MASK LOOK DISTORTED?

We are taking a flat photo,  and putting onto something that stretches around the natural projections of your nose and chin.  Given that every face is a different width, shape, and depth,  we are unable to get an exact match.   You can adjust the features by experimenting with placement,  strap length, and nose piece adjustment.   We make every effort to match your face and skin coloring and hope you will love your final result.

DO YOU TAKE CUSTOM ORDERS?

Yes.   Reach out and ask... you never know :)